Return & Exchange Policy

At Elleva, we take pride in offering premium-quality products and are fully committed to your satisfaction. While we hope you love every item you receive, we understand that sometimes things don’t go as planned and we’re here to help.

We offer a 30-day hassle-free return or exchange policy, which includes and exceeds the statutory 14-day right of withdrawal applicable to EU and UK consumers.
Every product is carefully inspected before shipping, but if something isn’t right, we’ll make it right.

Please review the simple conditions below before initiating a return or exchange.

We want you to feel completely confident when shopping with Elleva. Although we stand behind the quality of our products, we understand that some situations may require a return.

To be eligible for a return, your item must:

  • Be unused, unwashed, and in original condition
  • Include all original tags, packaging, and accessories
  • Clearly show any defect or damage (photos required, when applicable)

To begin a return, email us at sac@elleva.com within 30 days of receiving your order.
Include your order number, a short description of the issue, and any relevant photos. Once approved, we’ll guide you through the next steps.

Elleva reserves the right to deny returns that do not meet the conditions stated above.

Non-Returnable Situations

While we aim to be as flexible as possible, there are certain cases where returns cannot be accepted:

  • Size issues: If a size chart was provided on the product page, customers are responsible for choosing the correct size. Returns for sizing reasons will not be accepted unless the item differs from the listed measurements.
    (Please ensure to check our detailed size guide before ordering.)
  • Change of mind or preference: If the item matches the product description and photos but doesn’t meet your personal expectations (e.g., color, material, or style), we cannot process a return.

That said, our policy is customer-first  if you believe your situation deserves special consideration, please contact us. We’ll do our best to find a fair solution.